Amazon Recruitment For Digital & Device Technical Support Job

Amazon has Job Vacancies for the post of Digital & Device Technical Support For the year 2023. You may earn around Rs. 32,500 every month. For know more please read the complete post for additional details. The application form will be available as soon as possible.

Those who are applying are requested to go through the link provided at the end of the article. Please swipe down the careerbywell page for Amazon Recruitment 2023 to apply online and for more inquiries and details regarding the Job. The ending date for submitting applications is ASAP.

About Amazon

Amazon is an American multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands. We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable, and convenient online shopping destination for consumers.

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Amazon Recruitment Overview

Amazon Recruitment Knowledge & Skills Required

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays, and events
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

• Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
• Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
• Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
• Basic awareness of Amazon’s Devices and Digital Services (Subscriptions)
• Awareness of the latest trends and developments in the technology industry
• Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – the ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customer’s issues without distraction to resolution
• Good composition skills – the ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Problem-Solving Skills:

• Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business needs
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications required

• The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.